ON Pickering - Programs and Lifestyles Manager (aquaift cert required)

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Programs and Lifestyles Manager

V!VA Pickering Retirement Community - Pickering, ON

Created on Apr 20, 2012

You.
You have a passion to raise the bar in the retirement industry. You are an energetic, motivated leader who is able to inspire others to provide the highest standards of performance and customer service. You will have experience in a similar setting with skills and knowledge in the areas of coordinating seniors activities,leading physical fitness programs and volunteer management.
If creativity, innovation, service and a chance to make a difference in people’s lives are important to you, then we are eager to hear from you.
Us.
What do you get when a team of experienced industry professionals combine their passion and decide it is time to raise the bar in the retirement living industry? You get V!VA Retirement Communities. At V!VA, we aren’t about grand statements or lofty ideals. We are a group of Canadians committed to bringing the right mix of people together to inspire each other and deliver the highest standards of customer service and performance in the retirement industry. At V!VA we put people first. We are looking for just the right person who shares V!VA’s mission – Making Today Great!
The Career.
As Program ans Fitness Manager for a V!VA Community, you will mentor and manage both team members and volunteers. You will reach out to prospective Community Members, their families and local referral sources to coordinate the arrival of new Community Members, provide guidance and services to meet their daily social and transportation needs. Reporting to the Community Director, you will be empowered to manage all aspects of the department and the related community resources and agencies who you will work with to ensure V!VA provides the best in overall care for its Community Members. You will make working and living at a V!VA Retirement Community an awesome experience by continually working to improve the customer service experience and developing an innovative working environment for team members.

Key Responsibilities:

• Coordinate pre-opening needs of the community by setting up the overall administrative needs of the department; work closely with the Home Office team to implement both customer and service culture standards.
• Determines Community Members programming preferences, talents and needs through new Community Member orientation, informal feedback sessions, council meetings, discussions with family members, and on-going dialogue.
• Designs and implements vibrant cultural, physical, intellectual, educational, spiritual, social, service/volunteering and special interest activities based on Community Members input.
• Tracks Community Members activity participation and adjust calendar events accordingly.
• Engages Community Member, Team Member, families and the external community in activities and volunteer opportunities.
• Aligns with external organizations, family members, and educational institutions to establish synergistic partnerships for the delivery of quality programs and volunteerism.
• Establish an active volunteer program that a) promotes Community Member philanthropic involvement and b) recruits and supervises volunteers to assist in the delivery and creation of diverse programs.
• Stays abreast active aging and generational trends in order to enhance the community programming department; shares relevant information for the professional development of the V!VA Team.
• Recruits and selects associates (where applicable) following V!VA’s hiring standards and tools; forwards final candidates to Community Director for final approval.
• Coordinates and supervises Program Assistant(s) and Driver(s) schedules and duties.
• Transports and/or accompanies Community Members to and from outside activities and appointments in community vehicle(s).
• Coordinate vehicle maintenance with the Maintenance Manager.
• Develops community communications, such as a monthly newsletter and activity calendar, to residents, families and to the Marketing Department.
• Manages monthly budget for activity supplies, entertainment, food, etc., and staffing as appropriate.
• Assists Community Director in preparation and execution of the department’s annual budget.
• Works with other Department Heads in planning and conducting orientation and in-service training.
• Participates in and attends all in-service training and education programs as scheduled.
• Other duties as assigned.  

Supervisory Responsibilities:
Leads and coaches Program Assistants and Drivers (where applicable). Carries out supervisory responsibilities in accordance with V!VA’s
policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
Qualifications:

• Minimum 5 years relevant experience preferably within the retirement living, or recreation related industries.
• Recreation Therapy or Activation Diploma, Gerontology background and/or Diploma
• Staff/ Volunteer management experience an asset
• Personal Training Certification, Fitness Instructor Certification and/or Aqua Certification with previous experience in planning and delivering programs, preferably for older adults.
• Computer proficiency in Microsoft Word, Excel, PowerPoint and the use of Internet resources
• Self managed, well organized, enthusiastic, leader who is a Team Player with excellent social, written and verbal communication skills that is able to connect and communicate effectively with diverse audiences.
• Positive attitude, enthusiasm and energy.
• Able to bend, stretch, sit and stand for long periods. Ability to lift a maximum of 50 lbs.
• Ability to work flexible hours including evenings and weekends

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